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Contact Us

Just give us a call or click below to e-mail us your question. For your protection, please do not send personal account or confidential information via this form.

Give Us a Call

Customer Care: 1-833-733-4727

TDD hearing-impaired: 1-216-429-5160

Personal MoneyLine: 1-888-521-5512
Automated account information 24 hours a day

Customer Care Hours

8:30 am to 5:00 pm (ET) M-Th
8:30 am to 6:00 pm (ET) F
8:30 am to 1:30 pm (ET) Sa
Not open on Sunday

Email Us

We are unable to send your email because it may contain personal information. We recommend that you log in to Third Federal Online Banking, and use the secure email feature to send your message. If you are not a Third Federal customer, please us at 1-800-THIRD-FED.

Your Name*

Email Address*

Phone Number*

Zip Code*

State*

Questions or Comments*

Please do not send birthdates, SSNs, credit card or bank account numbers by email.

Mortgage Servicing Information.

Borrowers who wish to exercise their right to assert errors and/or request information about their mortgage loan account under the Real Estate Settlement Procedures Act must send a request in writing to: Third Federal Savings and Loan; PO Box 605007; Cleveland, OH 44105-0007. The request must include: (1) the borrower’s name; (2) the borrower’s mortgage loan account number; and (3) the error believed to have occurred and/or the information requested.